Strong Plumbing & Heating

COMPLAINTS POLICY

 

We always endeavour to provide the best service and products for  customers. However, on rare occasions, we recognise that there may be times where  customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read the complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to the usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact Strong P&H as soon as you can in order that we can rectify any problems as soon as possible.

 

Procedure

Either call Strong P&H on 07901 503 403

Or write to Strong P&H at ADDRESS Bank Mill Wharf, Bank Mill Lane, Berkhamsted, Herts, HP4 2NT. United Kingdom Gas Safe No: 595243.

(please request proof of receipt if posting)

 

Or email Strong P&H strongplubandheat@gmail.com

 

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using the  complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

TTF11 Version 5 December 2018

 

Where we cannot resolve any complaints using the complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Strong P&H on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

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CONTACT CALL: +44 (0)7901 503403 EMAIL: strongplumbandheat@gmail.com

ADDRESS Bank Mill Wharf, Bank Mill Lane, Berkhamsted, Herts, HP4 2NT. United Kingdom Gas Safe No: 595243.

 

Lee Strong proprietor of Strong Plumbing & Heating

 

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